FAQs
To fully support our customers, we’ve compiled a comprehensive collection of the most frequently answered questions. Take a look below, and if your question isn’t covered, don’t hesitate in reaching out.
When will my order arrive and how much will it cost to ship?
We ship orders Monday to Friday using our UK courier service.
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Order tracking will be provided as soon as the products are collected by the courier. Orders over £250.00 excl VAT are free of shipping charge. Unless a specific date is stated on the order, we aim for ‘in stock’ products to be with customers within a maximum of seven working days.
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*Deliveries are not made on public holidays or weekends.
What if the product I ordered is defective, incorrect or damaged?
We will always try our best to ensure you receive your products in the best possible condition. Unfortunately, however, sometimes parcels can be damaged in transit through no fault of our own. To help us ensure the best possible outcome, we recommend inspecting your products as soon as possible for any damage or defects. If any are found, please notify us within 2 working days of receiving the delivery. Photographic evidence of the product and packaging is required to issue a replacement or refund. Please call us on 07503781169 / 07494136593 or email rtjltd@mail.com to arrange a return.
What is your return policy?
In the unlikely event that you are not entirely satisfied with your goods purchased from our website, or you simply changed your mind, you may return your goods to us in their original condition with all relevant documentation within 14 days from the date your order is received. You, the consumer will pay the cost of returning the goods. We will provide you with a refund within 30 days of receiving the goods in their original condition. When returning an item, the parcel is your responsibility until it reaches us. We highly recommend using an insured & tracked service when returning items back to us. Always retain proof of postage.
Please ship your package back to the following address: RTJLTD, 21 Brebner Terrace, Aberdeen, AB16 7HN
We hope you found this section helpful. Please don’t hesitate to get in touch with additional questions or concerns.